Terms & Conditions

Our aim is to ensure that you select the right holiday so it is important that you read our description of hotels and resorts. You should also carefully read pages entitled Important Information and in particular these 'Conditions of Booking', as these form part of your contract with us. When you make a booking with us you guarantee that you have the authority to accept and do accept on behalf of your party the terms of our conditions of booking. A contract will exist between us as soon as we confirm your holiday to you. Your contract is with Elite Vacations, a trading name of Just Destinations Ltd and your contract is with that company. Just Destinations Ltd is a company registered in England and Wales. Company Number 05063512 and situated at: 39 Gatwick Road, Crawley, West Sussex RH10 9RB, United Kingdom. VAT number: 683 4408 20

Payment
A completed booking form should be sent to us accompanied by a deposit payment of UK£200 per person or 10% of the total holiday cost, whichever is the greater. Certain holidays require a higher deposit which will be advised at the time of booking. Deposits are not required for infants under 2 years on the date of return travel. If you are booking within 10 weeks of departure, full payment is required. The balance due as shown on your invoice must be paid to us no later than 10 weeks (70 days) before your departure. If you fail to pay the balance by the due date we reserve the right to treat the booking as cancelled and levy appropriate cancellation charges as detailed below. Any monies paid by you to a travel agent are held by that travel agent on our behalf. Payment by bank transfer, cheque or debit card is free, whilst payment using credit cards could incur charges to cover fees made by the credit card companies - please ask for more details.

Price Guarantee
All prices on this website are based on currency exchange rates shown in the Financial Times on 03 October 2012 but may change as a result of currency fluctuations. However, the holiday price quoted to you at the time of booking will be guaranteed. Any further increases will be absorbed by us.

Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked with us. We provide this security by way of an ATOL (number 10326) administered by the Civil Aviation Authority CAA) www.caa.co.uk. When you buy an ATOL protected air inclusive holiday package you will receive a Confirmation Invoice from us, or via your travel agent, confirming your arrangements and your protection under our Air Travel Organiser’s Licence. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information visit the ATOL website www.atol.org.uk. If you book arrangements without flights, we recommend you pay by credit card or debit card for your own protection. .

Insurance
It is essential that you and all members of your party have adequate travel insurance. As a minimum, your policy should cover personal accident, death, medical and repatriation expenses, loss of valuables and baggage, cancellation or curtailment, missed departure, delay and legal expenses. Should you or any member of your party decide not to take out travel insurance we cannot accept any responsibility for any costs that arise which would otherwise have been met if insurance cover had been taken out.

Alterations by you
If you wish to alter your booking in any way once we have confirmed it, we shall do what we can to satisfy your requirements. An amendment fee of £40 per booking will be charged plus any appropriate additional holiday costs. Any alterations by you within 70 days of departure may be treated as a cancellation of the original booking and may be subject to cancellation charges as shown in the table below.

Alterations by us
The arrangements featured are planned many months in advance and changes can therefore occur for a variety of reasons. Many of these changes are very minor in nature and should not affect the overall enjoyment of your holiday. Where they are more significant we will do our best to advise you or your travel agent prior to your departure. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing the carriers to be used, or likely to be used, on the relevant pages of this brochure and/or on our Confirmation Invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Sometimes a major alteration has to be made before your departure and provided it does not arise as a result of events beyond our control (see Important Note below) we will give you the options of either
a) accepting the revised arrangements,
b) transferring to such other holidays as we may have available at its advertised price,
or c) cancelling your holiday with a full refund of all monies paid. Compensation will be payable on the scale shown below in accordance with the option you decide to take.
A major change is considered to be: a significant change of resort, a change of accommodation to that of a lower category and or price; change of airport other than Heathrow or Gatwick that causes great inconvenience; change of your departure or return by more than 12 hours.

Compensation per person
No. of Days Notification Before Departure
More than 70 days: Nil
43-70 days: £20
29-42 days: £30
15-28 days: £40
1-14 days: £50

Important note
Compensation payments will not be made for changes caused by reason of war, threat of war, riots, civil strife, terrorist activity, strikes or other industrial disruption, natural or nuclear disasters, fire, quarantine, epidemics, weather conditions, government action at home or abroad, technical problems with transportation, changes of schedules or operational decisions by airlines, shipping or rail companies, airport or port closures, or any similar event beyond our control which neither we nor our suppliers could not expect or avoid even with all due care.

Cancellations by you
Should you or any member of your party wish to cancel your booking at any time please notify us immediately. If we have already issued a Confirmation of Booking it is essential that you indicate your intention to cancel in writing to us. This instruction to cancel must be signed by the person who made the original booking and/or signed the original booking form. We will not effect the cancellation until such written advice is received. As we will incur costs in cancelling your holiday you will have to pay the applicable cancellation charges up to the maximum shown in the table below. These are calculated as a percentage of the total holiday cost of the person or persons making the cancellation.

Cancellation charges
No. of Days Notification Before Departure
More than 70 days: Deposit
43-70 days: 30%
29-42 days: 50%
15-28 days: 75%
7-14 days: 90%
Less than 7 days: 100%

If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges.

Cancellation by us
We reserve the right in any circumstances to cancel your holiday and in such an event we shall seek to offer a suitable alternative or a full refund of monies paid to us. Except for events beyond our control (see Important note above) or if you default on payment we will not cancel any booking within 10 weeks of the scheduled departure date.

Complaints
In the unlikely event that you have a complaint whilst on holiday this must be brought to the attention of our local representative/agent and the hotel management as soon as possible. It is likely your complaint will be resolved there and then to your satisfaction. If you fail to take action whilst on holiday we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract. If however your complaint cannot be resolved during your holiday and you wish to pursue the matter on your return, it is essential that you put your complaint in writing to us within 28 days of your return quoting your holiday reference, departure date and destination.

Our liability to you
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of the affected person’s travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies’ contractual terms, or the international conventions from our offices.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these conditions. If any payments to you are due from us, any payment from the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk.

Prompt Assistance in Resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers ,even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer such prompt assistance as is reasonable in the circumstances.

Excursions
Excursions or other tours that you may choose to book or pay for whilst on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility. We do not accept any responsibility if you cannot travel due to non compliance.

Contract
Our contract with you shall be deemed to have been made at the office of Just Destinations Limited, Company No. 05063512, registered in England & Wales, situated at:
39 Gatwick Road, Crawley, West Sussex RH10 9RB
and shall be governed by English Law and the exclusive jurisdiction of the English Courts.